STOP - Don't send anything to us without reading this and contacting us FIRST !
Claims under warranty are now handled with this revised procedure. Our warranty is 'Return to Base' in other words it's your responsibility to return warranty claim products to us, at your cost and at your risk. So pack up products securely to make sure they don't get damaged on the way back to us, because you will need to make a claim if they become damaged while on the way to us.
It is in your best interest to check first that everything has been installed correctly and that the product is used in the way that it is intended. Warranty claims will be declined if the product has been misused or incorrectly installed.
What you do
If you believe a product that you have bought from us has developed a fault that is due to the product itself, follow this action list:
Locate the details of exactly when you bought the product from us. We will need your order reference, purchase date and the serial number of the product.
Contact Us to discuss the fault/problem BEFORE sending anything back.
Securely package the product and return it to us.
It is your responsibility, risk and cost to return products.
What we do
We will examine the product and, if applicable, set it up on test.
If the product is working correctly we will return it to you.
If the product is faulty we will send out a replacement product, or provide you a credit for the purchase cost of the product.
If you Need a Quick Replacement
In the situation where you need a replacement product before returning the faulty one, you will need to buy it through the on-line shop. Replacement products are not sent out until we have received the product (in good condition) and verified the fault exists.
Returns address :
Aqua Warehouse, Unit 2/3 Rignals Lane, Chelmsford, Essex, CM2 8RF
Tel : 01245.477400